Auto claims process automation

Arnie automates a series of highly customisable workflows enabling insurers to configure exactly who needs to be involved at each step of the process, what information they’re allowed to access and what the required trigger for progression Valuable as a fault-detection tool, Arnie preemptively flags potential errors and problems in the claims process, helping insurers catch and address issues before they impact the overall level of service delivery to the client.

By assisting insurers at every step with smart, thoughtful automation, your business can save hundreds of thousands of dollars otherwise lost to repetitive tasks, double-handling and human error, all while protecting the integrity and accuracy of your data. Repair work orders can be automatically allocated to a service provider based on availability and approved invoices matching a claim can be automatically settled, leaving staff more time to focus on the customer’s experience.

Eliminate paperwork

Reduce your reliance on paper for small to large claims, and everything in between. Arnie is fully automated, eliminating paperwork and freeing up precious storage (or desktop) space for insurers and their assessors, repairers and salvage agents. Workflows automatically trigger requests for documentation, alerting all relevant parties. Hard copy documents are automatically scanned and attached to work orders, so no paperwork can go missing or be entered twice. This makes auditing easier, and reduces administration costs for all parties.

Streamline workflows

Arnie provides you with the tools to simplify your workflows, no matter the number or complexity of scenarios you handle. For repairs, Arnie automates the engagement of service providers, from the online quotations process to final invoicing. Repair work orders can be allocated based on supplier performance and cost. If your company operates in multiple states, Arnie can handle each state’s preferred processes for managing repairs. And if a claim is deemed to be total loss, notifications are sent to the proper contact. Arnie is integrated with salvage companies and the appropriate claims and transport authorities.

Make your supply chain more productive

Because everyone in the repair process is linked into the same network, transactions are seamless and efficient. When assessors or administrative staff are ill or away, other team members can step in and take over, ensuring the repair process isn’t held up. Repairers can quickly communicate variations to repair jobs and secure an immediate go-ahead. Assessors and repairers can upload photographs of auto accidents in rural areas, so assessors can make their assessments remotely, enabling them to manage a much larger workload.

Improve your customer and policy holder experience

By cutting costs without compromising efficiency or transparency into the claims process, insurers stay competitive and improve their customer experience. By automating processes, insurers can quickly determine whether to repair or replace a vehicle, how long repairs will take and update customers accordingly. Close-out surveys yield valuable customer insights into the process while providing them with the opportunity to become involved.