Integrations that connect seamlessly with your existing platform
Connect key stakeholders on one end-to-end solution for the claims process. Information isn’t the problem when processing auto repair claims. There’s plenty of it. The problem is that it’s siloed. Insurers, assessors and repairers all collect their own data on a claim. Parts lists and car valuation guides are chased down by different team members every time a new claim is created.
Arnie leverages the existing infrastructure and data of each key player in the claims process, centralising it on one, cloud-based platform.
Third party services include:
- Insurers
- Assessors
- Repairers
- Salvage agents
- Car concierge
- Body shops and repairer quote management packages
- Communication platforms (SMS and email)
- Hire car providers
- Tow providers
- Fraud identification systems
- Vehicle valuation guides
- Quote systems
- Invoicing systems
- Recovery systems
- Payment systems
- Policy and CRM systems
- WOVR
- PPSR
- Vehicle valuations
- Salvage agents
- Parts Catalogue
- Factoring
How integration can help with auto claims
Technology has made it even easier for you to centralise your tools, communications, stakeholders and industry data on one user-friendly platform.
Increase customer satisfaction
Provide your customers with quotes, repairer information and more in a timely manner and improve their overall claims experience.
Efficiency
Streamline your processes with the right claims management software and significantly reduce claims costs and the duration of claims.
Effectiveness
Eliminate double-handling and misinformation and improve claims accuracy.
How Arnie can help
Integration with existing software
There’s no need to start fresh. Leverage your existing infrastructure and data and integrate it onto our secure cloud-based platform.
Extensive network
With links to over 14,000 registered repairers, and integration with body shop software providers, we make it easy for you to select the best ones.
Access multiple quotes
Request quotes from multiple repairers and make informed decisions to save costs. It’s better for you, and your customers.
Centralised platform
There’s no fussing around with a centralised platform. Our user friendly collaboration platform streamlines all auto claim data and service providers in a central location.
Integrates with existing software
Insurers can use Arnie as a standalone cloud-based platform with access to industry parts lists and car valuation guides or integrate it with a variety of systems, including insurer policy systems. When paired with policy systems such as Claims Center, all claim details are populated within Arnie so the claims management team can easily begin the repair fulfilment process.
Arnie’s reporting module imports multiple systems’ data into a single database for multi-dimensional analysis. Arnie also works with repairer and salvage agent quoting and invoicing software, and integrates with BI tools such as Microsoft Dynamics to streamline the claims management process.
Repairers who don’t have a quotation package can upload quotes to the system, fax or email directly to the insurer, or use our integration with 1Q1 and iBodyshop.
Arnie automatically recognises faxes or emails and attaches them directly to the claim. Our Cloud-based document storage system uses state-of-the-art encryption technology and is compliant with Australian data protection regulations, providing you with safe and secure storage for your peace of mind.
Transparent repairer selection
Arnie links to over 14,000 registered repairers and makes it easy to choose the best repairer for every claim. Arnie provides a responsive selection of auto repairers based on geographic location, job size, vehicle type and past performance. Performance is measured by how quickly the jobs are turned around and the quality of workmanship.
Performance measures and competitive quotes, supplemented by industry parts lists, ensure fair pricing and on-time, on-budget work once the job is awarded. Insurers can also analyse which repair shops receive a larger than average share of work, enabling them to negotiate for preferential pricing plans.
Requests for quotes
Automatic requests for quotes can be sent to an individual shop or multiple shops for a competitive quote. Repairers submit quotes with supporting documentation in the system and Arnie automatically creates a task for an independent, on-road or in-house assessor to review and approve the quote.
Vehicle damage images, complete vehicle details, electronic valuation and parts pricing are included to assist with the decision. Any supplements or updates to quotes are highlighted by the system.
Centralised collaboration platform
Improve relationships with repairers, customers and your team with Arnie, a collaborative cloud-based platform that which updates in real time. Eliminate time-consuming back and forth. Arnie stores all tasks, documentation and communications related to every claim, making it easy to access updates and track progress.
The system is iPad and tablet- friendly so assessors or repairers can easily access claim details, complete workflows or input updates from anywhere, anytime.
Arnie helps streamline the claims processes and boost organisational efficiency with:
- Competitive repairer quotes
- Historical data on repairs
- Parts lists
- Cloud-based
- iPad and tablet friendly
Book a demo
We know how important it is to try before you commit. Motor insurance claims can be tricky business, so we want to ensure that we’re a good fit for you and your customers. With on-going support available, there’s no better time to give Arnie a go. Book a demo and discover how our multi-device claims software can work for you.
